Shipping Questions

Shipping Information 


General Shipping Information: offers free shipping on any items over $99. This is for standard residential ground service. If you need expedited shipping, please select the FedEx Express Saver for quicker service, or call us at 1-866-NEW-HELMET if you need overnight or 2-day service, and we will see if it is possible on the item you need. The customer is responsible for all express shipping costs. Our offers of free ground shipping are within the lower 48 states only, and do not cover Alaska, Hawaii, APO, FPO, PO Boxes, or Canadian territories. All funds are in U.S. dollars. has relationships with several of our larger distributors who will drop ship items for us when they are ordered. Drop shipping is when a distributor ships an item directly to you, instead of to us, then to you. This means quicker shipping times for most of our customers at considerably lower prices. Not all items are available for drop-shipping.


Most items are generally available to be shipped to you within 1-4 business days, though most are within 24 hours (M-F). We ship to the lower 48, Hawaii, Alaska and Canada. Orders to Canada will be shipped USPS, and can take 1-3 weeks depending on the items, and the address shipped to.


If you are requesting a shipment to a shipping address different from your billing address, there is a $200 limit on the order. If you need something more expensive than $200 sent to another address, we will send it to the nearest FedEx facility, where you can pick it up with a valid US ID, or you can call us at 1-866-NEW-HELMET from the phone number listed with your credit card company, so we can verify your identity. This helps us reduce fraudulant orders, that raise the prices for everyone. We do NOT ship to virtual offices, or empty houses or apartments. Every item we ship will require a direct signature, if sent to a different address.


At any time, you can login to your account at to check your order status, shipping status and obtain a tracking number. Additionally, you will receive email updates as your item moves through our system. Most of our normal shipments are shipped via FEDEX, or UPS. We can ship to a P.O. Box, an F.P.O. or an A.P.O. address through the USPS, which needs to be done over the phone with a customer service representative. Once you receive your item, you have taken ownership of it - also known as passage of title.