Loading... Please wait...



 

Shop by Categories

 

Our Newsletter


Returns & Exchanges

Satisfaction:
Before opening The Helmet Center, we too purchased a lot of our motorcycle gear and apparel online. We know what kind of hassle it can be to exchange an item that doesn't fit, or one you've decided just doesn't fill the needs you expected it to. We realized that to build strong relationships with our customers, we needed to have a quick and easy return policy, and stand by what we sell in the event of a product failure. Customer satisfaction is our goal, and we will strive to meet that goal with every sale. So here are our simple guidelines for returns and exchanges. Any returned or exchanged items that do not follow these rules and policies will be returned to sender and no credits will be issued.

 

Hassle-Free Apparel Size Exchange Policy:
For APPAREL exchanges within 15 days of purchase: (You have purchased an apparel item and want to EXCHANGE it for a DIFFERENT SIZE of the SAME item.) The Helmet Center will gladly exchange your item for the correct size, and ship it back to you at no cost. Request an RMA within 15 days of purchase, and have the product back to The Helmet Center within 10 business days of the RMA issue date. No returns or exchanges will be accepted without an RMA number. Packages sent to us without a valid RMA number clearly marked on the outside of the box will be refused. To obtain an RMA, please call Customer Service at 1-866-NEW-HELMET, or email us at ContactUs@thehelmetcenter.com. Product must be in original, new, unused, unworn condition and must include all original undamaged packaging and instructions, as well as all tags, protective covers, and other items that may have been attached to the merchandise. Failure to follow these instructions may result in additional charges and/or refusal of your exchange. Understand we cannot refund you for shipping costs for purchasing the original item, and it is the responsibility of the customer to pay for the shipping of the returned item back to The Helmet Center. We are not responsible for goods we received that are damaged. These damaged goods become the property of the buyer if not shipped properly, and you may be charged to send them back. Exchanges sent COD will be refused. Hassle-Free apparel exchange is only available in the 48 Continental United States. Free shipping for international exchanges including APO/FPO addresses does not apply. Our no-hassle exchange policy does not include closeout items. We are not responsible for personal items left in returned or exchanged merchandise. This policy applies only to exchanges for SIZE and is limited to one exchange. For additional size exchanges, customer is responsible for all shipping of all items to and from TheHelmetCenter.com and its providers. If you bought a helmet, and now want to return it for boots, you will be subject to the usual exchange policy. Only the first size exchange is free. Helmets, Jackets, Pants, Suits, Gloves, Boots, Vests and Protective Gear are considered apparel.

 

Exchange Policy:
For exchanges within 15 days of purchase: (You have purchased an item and want to EXCHANGE it for a DIFFERENT item.) The Helmet Center will gladly exchange your item for a different item. Request an RMA within 15 days of purchase, and have the product back to The Helmet Center within 10 business days of the RMA issue date. No returns or exchanges will be accepted without an RMA number. Packages sent to us without a valid RMA number clearly marked on the outside of the box will be refused. To obtain an RMA, please call Customer Service at 1-866-NEW-HELMET, or email us at ContactUs@thehelmetcenter.com. Product must be in original, new, unused, unworn condition and must include all original undamaged packaging and instructions, as well as all tags, protective covers, and other items that may have been attached to the merchandise. Failure to follow these instructions may result in additional charges and/or refusal of your exchange. Understand we cannot refund you for shipping costs for purchasing the original item, and it is the responsibility of the customer to pay for the shipping of the exchanged item back to The Helmet Center, and for the new item back to them.  We are not responsible for goods we received that are damaged. These damaged goods become the property of the buyer if not shipped properly, and you may be charged to send them back. Exchanges sent COD will be refused. Any balance due to price difference will be held as in-store credit. Upon receipt and inspection of goods for exchanges, TheHelmetCenter.com will ship the new items back to the customer. Customer is responsible for shipping of new items back to them. Additionally, our exchange policy does not include closeout items, or electrical parts. We are not responsible for personal items left in exchanged merchandise.

 

Return Policy:
For returns within 15 days of purchase: (You have purchased an item and want to RETURN it.) The Helmet Center will gladly accept your item for return. Request an RMA within 15 days of purchase, and have the product back to The Helmet Center within 10 business days of the RMA issue date. No returns or exchanges will be accepted without an RMA number. Packages sent to us without a valid RMA number clearly marked on the outside of the box will be refused. To obtain an RMA, please call Customer Service at 623-444-4789, or email us at ContactUs@thehelmetcenter.com. Product must be in original, new, unused, unworn condition and must include all original undamaged packaging and instructions, as well as all tags, protective covers, and other items that may have been attached to the merchandise. Failure to follow these instructions may result in additional charges and/or refusal of your return. Understand we cannot refund you for shipping costs for purchasing the original item, and it is the responsibility of the customer to pay for the shipping of the returned item back to The Helmet Center.  We are not responsible for goods we received that are damaged. These damaged goods become the property of the buyer if not shipped properly, and you may be charged to send them back. Returns sent COD will be refused. Upon receipt and inspection of goods for return, TheHelmetCenter.com will issue the appropriate credit. Additionally, our return policy does not include closeout items or electrical parts. We are not responsible for personal items left in returned merchandise.

 

Defective Merchandise:
Any defective merchandise is warranted by the manufacturer, not by TheHelmetCenter.com. Shipping charges on defective merchandise are not refundable. Returns are subject to approval by the manufacturer.



Online Payment Service