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General Policies

Order Tracking:
If you have placed an order through TheHelmetCenter.com, you can check the status of your order by clicking "Your Account" and logging in. Follow the link to "View Order Status" to find information regarding current and past orders, and to find tracking numbers for shipped orders, or click "Completed Orders" to initiate a return or exchange. This is only for purchases placed though the website. To track phone orders, call our Customer Service Representatives at 1-866-NEW-HELMET and they will be happy to assist you.

Payment Options:
TheHelmetCenter.com accepts the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept Google Checkout, and PayPal. We will ship only to confirmed PayPal addresses. Any order changes that require additional funds may be paid for with PayPal, or a credit card. Refunds for items paid with PayPal will be refunded back through Paypal. We do not accept personal checks or wire transfers. All funds are in U.S. dollars.

International Sales:
TheHelmetCenter.com does not ship internationally due to the prevalence of online fraud. The one exception to this is Canada. All Canadian orders are subject to whatever additional shipping it requires. Our offers of free ground shipping are within the lower 48 states only, and do not cover Canadian territories. All funds are in U.S. dollars.

Canceled Orders:
If your item hasn't shipped yet from TheHelmetCenter.com, you can cancel or change your order at no cost to you. In some situations, an item has to be ordered from, or drop-shipped to you from our distributor. Once your item has been ordered from the manufacturer or distributor, there is no stopping it from shipping to you. You will be responsible for the cost of shipping, and return shipping for any order cancelations.

Canceling a backordered item:
In the event of a backorder, you will be given the choice to completely cancel your order at no cost to you, change your order to something else with no exchange fee to you, or to wait for the backorder release. If you choose to wait for your backorder, then cancel it later before it ships, your money will be refunded back to you at no cost to you.



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